Cancellation Policy

Any instance that results in your no longer being able to attend a coaching session must be canceled through the booking system at least 24 hours prior to the date and time of your coaching. Sessions are nonrefundable. Refunds are handled on a case-by-case basis and are never guaranteed. We will do everything we can to accommodate you and ensure your satisfaction based on individual circumstances.

When you are charged

Session payment is collected automatically 24 hours before your session begins, using the card you have on file. This means the cancellation window and the billing moment are the same: if you cancel more than 24 hours ahead, no payment is taken. If you cancel inside 24 hours, payment has already been collected and the session is nonrefundable, subject to the case-by-case consideration described above.

How to cancel or reschedule

Cancel or reschedule through the booking system — in the app under Sessions → Upcoming, or using the links in your booking confirmation email. Once a session has been billed, those links are no longer shown; contact the studio directly to discuss your options.

Your payment method

Card details are entered and stored with our payment processor, Stripe. The studio never sees or stores your card information. You can update or remove your card at any time from Profile in the app, which opens Stripe's secure billing portal.

Questions

If something has come up, reach out — the intent of this policy is to protect reserved studio time, not to penalize you for life happening. hello@danmiccichemusic.com